Discover: Rethinking Safety Culture: Charting the Future Using Employee Voice

Time: 10:00 am
day: Track A- Day 2 am


  • Assessing a health system’s safety culture is critical to understanding and improving both employee and patient safety, yet many existing measures are inconvenient, lack clear action, apply only to clinical staff, and don’t address expanded workplace factors such as psychological safety.
  • Hear how a leading healthcare system reimagined the measurement of their safety culture, creating a brief, reliable, valid, and actionable survey applicable to all team members.
  • Learn how a new form of employee listening — crowdsourcing — resulted in fast, real-time actions cocreated by team members to drive change and motivate adoption of new safety best practices.