7:30 am Conference Registration & Networking

7:50 am Chair’s Welcome & Recap of Day One

  • Jay Kuhns Vice President, Strategic Planning, IRI Consultants

Re-Engage Your Clinical & Non-Clinical Talent

8:00 am Discover: Unlocking the Secrets to Award Winning Culture & Employee Engagement

Synopsis

• What can we do to improve employee engagement in our healthcare communities?

• Fresh approaches to optimizing the employee value proposition to drive a culture of employee engagement.

• How two different Healthcare organizations were able to transform their apathetic culture to a culture of transparency, development, trust, collaboration, and full engagement – validated by 8 consecutive Great Place to Work Certification™ designations and 3 Fortune Magazine Awards.

8:20 am Discover: The Critical Need to Tell Your Story in the Current Labor Relations Environment

Synopsis

• Learn the latest insights on labor relations from the front line of health care labor organizing and campaigns.

• Learn how to design a robust, contemporary employer brand message.

• Understand how this strategy addresses both talent acquisition and union avoidance challenges.

8:40 am Develop: What More Can We Learn from the Organizations Rethinking How to Improve Employee Engagement & Drive Brand Culture?

Synopsis

Question & Answer Session Facilitated by the Chair

9:00 am Action: What Are You Now Going to Do Differently to Boost Employee Engagement in Your Healthcare Organization?

Synopsis

Output Focused Action Session Facilitated by the Chair

9:10 am Refreshments Break

TRACK A – HUMAN CENTRIC HEALTHCARE STRATEGIES

Energizing & Listening to the Employee Voice

9:40 am Discover: Rethinking the ‘Great Resignation’ & Adapting to a Generational Shift

Synopsis

  • How can we think differently about the ‘Great Resignation’?
  • Fresh approaches to listening, taking action and ninvesting on the feedback from 25,000 employees.
  • How Centura Health are rethinking how to adapt to the generational shifts in the healthcare market that have resulted in a talent acquisition increase and a 15% decrease in employee turnover.

10:00 am Discover: Rethinking Safety Culture: Charting the Future Using Employee Voice

Synopsis

  • Assessing a health system’s safety culture is critical to understanding and improving both employee and patient safety, yet many existing measures are inconvenient, lack clear action, apply only to clinical staff, and don’t address expanded workplace factors such as psychological safety.
  • Hear how a leading healthcare system reimagined the measurement of their safety culture, creating a brief, reliable, valid, and actionable survey applicable to all team members.
  • Learn how a new form of employee listening — crowdsourcing — resulted in fast, real-time actions cocreated by team members to drive change and motivate adoption of new safety best practices.

10:20 am Develop: What More Can We Learn from the Organizations Rethinking How to Engage & Listen to the Employee Voice?

  • Lauren Beechly Director of Healthcare Consulting, Perceptyx
  • Polina Zlatev Vice President, Talent, Learning and Culture, Emory Healthcare

10:40 am Action: What Are You Now Going to Do Differently to Utilize Data in Your Healthcare Organization?

TRACK B – TAKING CARE OF THE CAREGIVER

Boosting Connectivity in a Post-Pandemic Healthcare Environment

9:40 am Discover: Destigmatizing Mental Health to Support & Retain Healthcare Employees

  • Nigel Girgrah Chief Wellness Officer , Ochsner Health System
  • Melissa Love Vice President of Professional Staff Services & Human Resources, Ochsner Health System

Synopsis

  • How can we ensure workforce wellbeing is a top priority company-wide to increase retention of our caregivers?
  • Addressing burnout and mental health in healthcare – reversing the taboo by starting with authenticity from leaders.
  • How Ochsner Health System pioneered the simple but effective strategies to normalize mental health for healthcare workers.

10:00 am Discover: Harnessing the Power of Integrated Experience Data to Improve the Care Experience at Vidant Health

  • Mark Dunn Chief Diversity, Inclusion & Talent Management Officer, Vidant Health
  • Matt Turner, MA Vice President, Physician Solutions, Press Ganey

Synopsis

  • Using integrated experience data (e.g., employee, patient, provider) to prioritize opportunities and create a unified culture at Vidant Health
  • Key lessons learned for executing a multi-disciplinary approach involving the CXO, CHRO, Chief Diversity Officer, CMO, and Chief Wellness Officer
  • The strategies and tactics deployed to improve the human connections across the organization

10:20 am Develop: What More Can We Learn from the HR Healthcare Leaders Driving Connectivity?

  • Nigel Girgrah Chief Wellness Officer , Ochsner Health System
  • Mark Dunn Chief Diversity, Inclusion & Talent Management Officer, Vidant Health
  • Matt Turner, MA Vice President, Physician Solutions, Press Ganey
  • Melissa Love Vice President of Professional Staff Services & Human Resources, Ochsner Health System

10:40 am Action: What Are You Now Going to Do Differently to in Your Healthcare Organization to Connect Your People?

10:50 am Refreshments Break

Understanding the Individual to Adapt to a Generational Shift

11:20 am Discover: HR Alignment + Technology Innovation = HR Excellence

  • Darryl Robinson Chief Human Resources Officer, CommonSpirit Health
  • Lisa Yeardon Casson Senior Vice President of Human Resources Support Services & Technology, CommonSpirit Health

Synopsis

  • Pursuing Excellence: Collaborating to align and innovate data management.
  • Re-imagining Excellence: Moving from transaction to value with inclusiveness and human kindness.
  • Sustaining Excellence: Imagining the future of HR service and support.

11:40 am Discover: Know Who You’re Hiring: Building a Workplace of Trust and Safety with Identity Verification

  • Ann Reiten Vice President of Sales, Healthcare & Life Sciences, Sterling
  • Taylor Liggett General Manager Sterling Identity, Sterling

Synopsis

• Learn how you can hire with confidence, speed, and trust by having identity verification as part of your hiring workflow.

• See how confirming identity early in the screening process can improve the candidate experience and show that you’re committed to creating a safe workplace.

• Uncover the benefits of using a digital identity wallet to gain access to pre-verified candidates with the credentials you need.

12:00 pm Develop: What More Can We Learn from the Healthcare HR Leaders Leveraging Data Management?

  • Ann Reiten Vice President of Sales, Healthcare & Life Sciences, Sterling
  • Darryl Robinson Chief Human Resources Officer, CommonSpirit Health
  • Lisa Yeardon Casson Senior Vice President of Human Resources Support Services & Technology, CommonSpirit Health

12:20 pm Action: What Are You Now Going to Do Differently to in Your Healthcare Organization to Truly ‘Hear’ Your People?

Synopsis

Output Focused Action Session Facilitated by the Chair

12:30 pm Networking Lunch

Speed Learning Discussions

1:30 pm

  • David Jones Chief Human Resources Officer, Stanford Healthcare
  • Kylie Livingston Director of Learning & Development, Bickford Senior Living
  • Karla Muniz Executive Director of Strategic Workforce Integration, AdventHealth
  • Lisa Thompson Corporate Vice President of Professional Development, Vibra Healthcare
  • Hollie Zelenka Enterprise Sales Executive - Healthcare , First Advantage
  • Jesyka Simpson Managing Director, AccelPeople a Westwood & Wilshire Company
  • Zach Coffey Director of Strategic Partnerships, Hueman
  • Spencer Clancy System Director of Learning & Development, CHRISTUS Health

Synopsis

Each of the tables is hosted by a strategic healthcare HR leader. The first 10 minutes will be spent with the host telling the story of their leap; you then get the chance to question the host and join in discussion on the topic with other participants on your table.

2:30 pm Chair’s Closing Remarks and End of Conference