26-27 June 2018

Chicago, IL

Conference Day One
Tuesday June 27, 2017

Conference Day Two
Wednesday June 28, 2017

07.45
Exclusive Breakfast Briefing: Redesigning Care, Rethinking Culture and Rewriting the Rules of What’s Possible: Inside the Nation’s Most Successful ACO

Synopsis

  • Establishing a sustainable culture which will allow you to maintain 96th percentile quality scores even as the bar rises
  • Inside the physician university which brings physicians and executives together to drive accountability and collaboration
  • What’s worked, what hasn’t, and what would we do differently if we were to repeat what we’ve done to get us here

Chris Lloyd, CEO of MHMD – The Memorial Hermann Physician Network and CEO of the Memorial Hermann Accountable Care Organization

08.00
Registration & Networking

Morning Plenary

08.50
Chair’s Welcome and Recap of Day One

  • Vicki Hess Speaker, Author and Engagement Expert,

09.10
Discover: Transforming the Human Experience in Healthcare to Bring Joy Back to the Practice of Medicine

  • Norma Tirado Chief Talent & Transformation Officer, Lakeland Regional Health System

09.30
Discover: Culture Disruption: Rethinking How to Improve Patient and Team Experience in Challenging Times

09.50
Discover: Applying the Patient Experience Index to Optimize Stakeholder Attitude and Deliver Exceptional Patient Outcomes

  • Chris Dustin Managing Director & Senior Advisor, Gallagher Integrated

10.10
Debate: How Do We Best Enable Our People to Get Joy from Providing Remarkable Care in the Most Challenging Environments?

10.30
Action: Overcoming the Barriers to Better Linking Patient and Employee Experience in Your Healthcare Organization

  • Vicki Hess Speaker, Author and Engagement Expert,

10.50
Networking & Refreshments

11.20 Discover: Creating a Culture of Partnership and Patient-focused Outcomes in Your HR Function

Paula Just, Chief Human Resources Officer, Health First

Mary Jane Brecklin, Vice President, HR Operations, Health First

11.40 Discover: Overcoming the Barriers to Becoming a Truly Consumer-Centric Healthcare Organization

Al Cornish, Chief Learning Officer, Norton Healthcare

12.00 Debate: How Are the Most Successful Organizations Reimagining Care for a Future Healthcare Industry?

Paula Just, Chief Human Resources Officer, Health First

Mary Jane Brecklin, Vice President, HR Operations, Health First

Al Cornish, Chief Learning Officer, Norton Healthcare

Liz Bickley, Senior Vice President, Cielo Healthcare

12.20 Action: Overcoming the Most Common Challenges to Reimagining Culture and the Way You Work

Interactive Peer-Led Discussion Facilitated by the Track Chair

Vicki Hess, Speaker, Author and Healthcare Engagement Expert

11.20 Discover: Making an Intrinsically Motivating Healthcare Workplace a Reality in Your Organization

Mary-Ellen McCartney, Chief Learning Officer, Gundersen Health System

11.40 Discover: A Strategic Roadmap to Transforming Healthcare Culture to Move from the 6th to the 85th Percentile

Matt Marchione, Divisional Chief Human Resources Officer, Duke University Health System

12.00 Debate: How Should We Be Rethinking Culture to Prepare for a New Healthcare Landscape?

Mary-Ellen McCartney, Chief Learning Officer, Gundersen Health System

Matt Marchione, Divisional Chief Human Resources Officer, Duke University Health System

12.20 Action: Overcoming the Most Common Challenges in Making Culture Change a Reality in Healthcare

Interactive Peer-Led Discussion Facilitated by the Track Chair

Gareth Pearce, Managing Director – LEAP HR, Hanson Wade

12.20
Networking Lunch

Afternoon Plenary

14.00
Speed Learning: HR Leaps From Healthcare Talent Leaders

15.30
Chair’s Closing Remarks and End of Conference

  • Vicki Hess Speaker, Author and Engagement Expert,